Refund and Returns Policy

At White Star Apparel, we are committed to your satisfaction and the quality of our products. Please review our refund and returns policy to understand the terms for returns and refunds.

1. Eligibility for Returns

1.1 Items must be returned within 14 days of receipt.
1.2 Products should be unused, in original packaging, and in the same condition as received.
1.3 Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

2. Process for Returns

2.1 To initiate a return, please contact our customer service team at [contact email/phone] with your order details and reason for the return.
2.2 Once approved, you will receive instructions on how to return your item.
2.3 You are responsible for covering the return shipping costs.

3. Refunds

3.1 Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [number of] business days.
3.3 Please note that shipping and handling charges are non-refundable.

4. Damaged or Defective Items

4.1 If you receive an item that is damaged or defective, contact us within 7 days of receipt to arrange for a replacement or refund.
4.2 We may request proof of the damage or defect before processing a refund or replacement.

5. Cancellations

5.1 Orders can be canceled before they are shipped. If your order has already been shipped, please follow our returns process for assistance.

6. Contact Us

For any questions or concerns about our refund and returns policy, please reach out to us at:

White Star Apparel
Email: info@whitestarapparel.com