Frequently asked questions

1. What types of sportswear does White Star Apparel manufacture?

We specialize in creating a wide range of high-quality sportswear, including activewear, team uniforms, training gear, and custom-designed sports apparel to fit all your athletic needs.

 

2. Can I place a custom order with White Star Apparel?

Yes! We offer customization options for many of our products. Whether you need specific colors, designs, or logos, our team can help bring your vision to life. Contact us to discuss your requirements.

 

3. What materials do you use in your sportswear?

We use high-performance, breathable fabrics designed for comfort and durability. Our materials include moisture-wicking fabrics, stretchable blends, and eco-friendly options to keep you comfortable and ready for any activity.

 

4. What is your return policy?

You can return items within 14 days if they’re unused, in their original packaging, and in the same condition you received them. Custom or personalized items are not eligible for return unless they are defective. Please review our full Return Policy for more details.

 

5. How long will it take to receive my order?

Shipping times may vary based on your location and order specifications. Standard orders typically arrive within 5 to 6 business days, while custom orders may take longer. You’ll receive a tracking number to stay updated on your shipment.

 

6. What should I do if I receive a damaged or defective item?

If you receive an item that’s damaged or defective, contact us within 7 days of receiving it. We’ll be happy to assist you with a replacement or refund after verifying the issue.

 

7. Do you ship internationally?

Yes, we offer worldwide shipping! Shipping rates and delivery times will vary based on your location. You can view available shipping options at checkout.

 

8. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package’s progress until it arrives.